At martinwickramasinghe.com, we strive to provide you with a
satisfying shopping experience. If you receive a damaged/defective item or if
an incorrect item is sent to you, we’re here to assist you. Please review our
Returns Policy below:
1. Eligibility for Returns:
We accept returns only under the following circumstances:
– Damaged/defective Items: If you receive a damaged or defective
item, please contact us within 14 days of receiving the order.
– Incorrect Items: If the item you receive is not the one
you ordered, please notify us within 14 days of receiving the order.
2. Exclusions:
This policy does not cover damage that occurs during transit
by the courier or shipping provider. We are not responsible for any harm caused
to items after they have left our warehouse.
3. How to Initiate a Return:
To initiate a return, please follow these steps:
– Contact our Customer Service team at
shop@martinwickramasinghe.com within the specified timeframe.
– Provide your order number, a description of the issue,
and, if possible, attach relevant photos of the damaged or incorrect item.
4. Return Approval:
Upon receiving your request, we will review the provided
information. If your return is approved, we will provide you with instructions
on how to return the item.
5. Return Shipping:
You will be responsible for returning the item in its
original packaging. Ensure the item is securely packed to prevent further
damage during return transit.
6. Refund or Replacement:
Upon receiving the returned item, we will inspect it. If
eligible, you can choose either:
– Refund: We will process a refund to your original payment
method within 21 business days.
– Replacement: We will ship a replacement item to you
promptly.
7. Contact Us:
If you have any questions or concerns about our Returns
Policy, please contact us at shop@martinwickramasinghe.com or +94112866400
8. Exceptions:
We reserve the right to make exceptions to this policy on a
case-by-case basis.
By placing an order with martinwickramasinghe.com, you agree
to comply with and be bound by the terms of this Returns Policy.